Privacy Policy

Last Updated: October 2025

Introduction

At Maison Wawa, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy (the “Policy”) explains how we collect, use, disclose, store, and protect the personal information you provide when you visit our website, place an order, or contact us.

Maison Wawa is an artisanal company specializing in the creation and sale of handmade beaded bags.

Our address:
📍 396 Boul. Alexandre-Taché, Gatineau, QC J9A 1M5, Canada
✉️ infos@maisonwawa.ca

By using our website, you agree to the terms of this Policy.

1. Definitions and Scope

In this Policy, the term “personal information” refers to any information that can directly or indirectly identify you — such as your name, mailing address, email, phone number, payment details, or IP address.

This Policy applies to:

Browsing our website
Placing orders
Creating a customer account (if applicable)
Participating in contests or promotions
Any interaction with Maison Wawa

We do not knowingly collect personal information from children under the age of 14.
If you are a parent or guardian and believe your child has shared information with us without authorization, please contact us.

2. Why We Collect Your Personal Information

We collect only the information necessary for the following purposes:

To process and deliver your orders
To communicate with you about your purchases or inquiries
To provide personalized customer service
To improve our website and products
To manage payments, refunds, and shipments
To prevent fraud and ensure transaction security
To comply with legal and accounting obligations
To send marketing communications (e.g., news, promotions, events) if you have given consent

You may withdraw your consent to the collection or use of your personal information at any time, subject to legal obligations, by contacting us at: support@maisonwawa.ca

3. What Personal Information We Collect

We limit data collection to what is strictly necessary. The main categories include:

Personal details: name, address, phone number, email, shipping and billing addresses
Payment information: credit card or account data (securely processed through our payment partners)
Order history: purchased products, dates, amounts, delivery methods
Communications: messages sent via our website or customer service
Technical data: IP address, browser type, device used, language preferences, connection data
Cookies: see section 6 below

4. How We Collect Your Information

We collect personal information in three main ways:

Directly from you — when you make a purchase, fill out a form, contact us, or subscribe to our newsletter.
Automatically — through cookies and analytics tools when you browse our site.
Indirectly — when you interact with us via third-party platforms (e.g., social media or payment partners).

5. With Whom We Share Your Information

We never sell, trade, or rent your personal information.
However, we may share it with trusted service providers who help us operate our business, such as:

Payment processors (e.g., Wix Payments, Stripe, PayPal)
Shipping services (e.g., Canada Post, Purolator)
Web hosting and analytics platforms (e.g., Wix, Google Analytics)

These partners only have access to the information necessary to perform their tasks and are required to protect it according to the law.

In some cases, your data may be transferred outside Quebec or Canada (for example, if a server or provider is located abroad). In such cases, Maison Wawa ensures that your data receives a level of protection equivalent to that required under Quebec privacy laws.

6. Use of Cookies

We use cookies to enhance your experience on our site.
These small files are stored on your device to:

Facilitate navigation and login
Remember your preferences
Analyze site traffic and performance
Provide personalized content

You can configure your browser to refuse or delete cookies.
However, some features of the website may not function properly without them.

Examples of cookies used:

Essential cookies: required for proper site operation (payment, security, session)
Analytics cookies: used to measure site traffic and performance
Advertising cookies (if enabled): to display relevant offers and promotions

7. How We Protect Your Information

We implement appropriate technical, physical, and administrative safeguards based on the sensitivity of the data, including:

Secure storage of customer data
Restricted access to authorized personnel only
Use of encrypted connections (HTTPS / SSL)
No local storage of credit card information

Despite these precautions, no Internet transmission is completely secure.
You acknowledge that you use the site at your own risk, although Maison Wawa takes all reasonable measures to protect your information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or to meet legal obligations (e.g., tax record-keeping).
Once this period ends, your data is securely deleted or anonymized.

9. Your Rights Regarding Your Personal Information

In accordance with Law 25 (Quebec) and the Canadian Privacy Act, you have the right to:

Access your personal information
Request a copy of your data held by Maison Wawa
Correct any inaccurate information
Withdraw your consent to data use
Request deletion of your data, where permitted by law

To exercise these rights, please contact us at:
📧 support@maisonwawa.ca

10. Links to Other Websites

Our website may contain links to third-party sites.
Maison Wawa is not responsible for the content or privacy practices of these external sites.
We encourage you to review their privacy policies before sharing any personal information.

11. Updates to This Policy

We may update this Policy from time to time to reflect legal, technical, or operational changes.
The date of the last update appears at the top of this page.
By continuing to use our website after any modifications, you agree to the revised version of this Policy.

12. Contact

For any questions or requests regarding privacy, please contact us at:

📧 infos@maisonwawa.ca
📍 Maison Wawa
396 Boul. Alexandre-Taché
Gatineau, QC J9A 1M5, Canada